Terms & Conditions

PC Tech Guru – Terms and Conditions

Last Updated: 29 April 2026
Effective Date: 29 April 2026

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0. Acceptance of Terms

0.1 By booking an appointment and paying a deposit, you confirm that you have:

  • Read

  • Understood

  • Agreed


    to

    these Terms and Conditions.

0.2 Acceptance of these Terms forms a binding agreement between you and PC Tech Guru.

0.3 It is your responsibility to review these Terms before completing your booking.

0.4 If you do not agree with these Terms, you must not proceed with the booking or payment.

1. Definitions

  • “You / Your” – the client/customer

  • “We / Us / Our / I” – PC Tech Guru (Nathan)

  • “Device” – your PC, laptop, or related equipment

  • “Location” – the address provided at booking

2. Bookings, Deposits & Attendance

2.1 All appointments require a deposit payment to secure the booking.

2.2 Your appointment is only confirmed once the deposit has been received.

2.3 The deposit:

  • Is deducted from the final service cost

  • Is non-refundable if cancelled within 1 hour of the appointment

  • Is forfeited in the event of a no-show

2.4 You may reschedule or cancel your appointment up to 1 hour before the scheduled time.

2.5 You must be present at the agreed location at the appointment time.

2.6 If you are not present:

  • The appointment will be treated as a no-show

  • Your deposit will be forfeited

3. Payments

3.1 The remaining balance is payable:

  • At the appointment, or

  • Online where applicable

3.2 We reserve the right to request full payment in advance for certain services.

3.3 We accept:

  • Debit / Credit cards

  • Online payments with Stripe.

  • Cash (where agreed)

4. Call-Out & No-Fix Policy

4.1 All appointments are booked as a call-out and diagnostic service, not a guaranteed repair.

4.2 The service you are paying for includes:

  • Travel to your location

  • Professional diagnosis of the issue

  • Time spent investigating and attempting repair

4.3 While we aim to resolve all issues, some problems may:

  • Not be repairable

  • Require specialist parts or further work

  • Fall outside the scope of the booked service

4.4 No Fix Policy

If we are unable to complete a repair, the service is still chargeable because:

  • Time and expertise have been provided

  • A diagnosis has been carried out

  • The issue has been professionally assessed

4.5 The full or agreed service charge still applies if:

  • The issue cannot be resolved

  • The repair is not possible

  • You choose not to proceed after diagnosis

  • Additional work is required beyond the original scope

4.6 Service Area & Travel Limits

4.6.1 PC Tech Guru provides on-site services within a 20-mile radius of Runcorn, Cheshire.

4.6.2 Appointments outside this area:

  • May be accepted at our discretion

  • May incur additional travel charges

  • Must be agreed in advance

4.6.3 We reserve the right to:

  • Decline bookings outside our service area

  • Cancel or reschedule appointments where travel is not practical

5. Scope of Work

5.1 Services are limited to the issue(s) agreed at booking.

5.2 Additional requests may:

  • Require extra time

  • Be charged separately

  • Require a new appointment

6. Remote Support

6.1 Remote services require:

  • A working internet connection

  • Installation of remote software

  • Your presence during the session

6.2 If access cannot be established:

  • The session may be rescheduled

  • Charges may still apply for time allocated

7. Hardware, Parts & Custom PC Builds

7.1 All parts are paid for by the customer.

7.2 PC Tech Guru:

  • Does not finance or supply parts

  • Does not take ownership of any hardware

7.3 Responsibility for:

  • Faulty parts

  • Returns

  • Warranties

remains with the customer and/or supplier.

7.4 We provide:

  • Advice on parts selection

  • Installation and setup services

7.5 We are not liable for:

  • Incorrect parts purchased

  • Supplier delays

  • Manufacturer faults

7.6 Labour charges apply to:

  • Installation

  • Diagnosis

  • Re-installation of replacement parts

8. Estimates & Additional Costs

8.1 Estimates are provided based on available information.

8.2 Final costs may change if:

  • Additional faults are discovered

  • Parts differ from original estimate

You will always be informed before proceeding.

9. Timeframes

9.1 All time estimates are approximate.

9.2 Repairs may take longer depending on:

  • Complexity

  • Software issues

  • Parts availability

10. Data Loss & Backups

10.1 You are responsible for backing up your data before any work.

10.2 We are not liable for:

  • Data loss

  • Data corruption

  • System failure

11. Software & Viruses

11.1 We may install software necessary to complete repairs.

11.2 We do not guarantee:

  • Future virus protection

  • Compatibility with all systems

12. Refunds

12.1 Deposits are non-refundable in cases of:

  • No-shows

  • Late cancellations

12.2 Service refunds:

  • Are assessed case-by-case

  • May be reduced to reflect time, travel, and work completed

13. Liability

13.1 We will carry out services with reasonable care and skill.

13.2 Our total liability is limited to:
the amount paid for the service provided.

13.3 We are not liable for:

  • Loss of income

  • Business interruption

  • Indirect or consequential losses

14. Access & Working Conditions

14.1 You must provide a safe and suitable working environment.

14.2 We reserve the right to:

  • Refuse or stop work

  • Leave the location

if conditions are unsafe or unsuitable.

15. Abandoned Devices

15.1 If a device is left with us and not collected or paid for within 30 days:

  • We reserve the right to:

    • Charge storage fees

    • Dispose of or recycle the device

16. Third-Party Services

16.1 We may recommend third-party services where required.

16.2 We are not responsible for:

  • Their work

  • Their pricing

  • Their outcomes

17. Confidentiality

17.1 All personal data will be treated as confidential.

17.2 Information will only be disclosed where required by law.

18. Service Guarantee & Aftercare

18.1 72-Hour Repair Guarantee

If an issue directly related to the original repair occurs within 72 hours:

  • We will review and attempt to resolve it

18.2 PC Tech Guru Shield (30 Days)

  • Covers issues related to your recent service

  • Does not cover new faults or hardware failure

18.3 No Fix No Fee

If we are unable to complete a repair:

  • Labour charges may still apply for time and diagnosis

  • Hardware costs are non-refundable

19. Right to Refuse Service

We reserve the right to refuse service where:

  • Payment is not made

  • Information is false

  • Behaviour is abusive or unsafe

20. Changes to Terms

We may update these terms at any time.

Continued use of our services means acceptance of the latest version.

21. Contact

PC Tech Guru
📧 enquiries@pctechguru.co.uk
📞 07741 318 468